The terms hosted on 7bitcasino.com list email support at support@miraxcasino.com, but the document names MiraxCasino rather than 7Bit. Confirm the correct contact through your casino account before sending personal information. The hosted terms do not specify support hours or service languages, and email is their only listed support channel. For unresolved disputes, the document specifies arbitration in Costa Rica, subject to confirming which terms apply to your account.
Support channels, hours and languages
The contact details below come from the terms hosted on 7bitcasino.com. The distinction matters: an address appearing in that document should not be treated as a confirmed current 7Bit support address when the document itself refers to another casino brand.
| Support detail | Information in the document | What to check |
|---|---|---|
| support@miraxcasino.com | Confirm that this address handles your 7Bit account before sending account information. | |
| Live chat | Not listed as a support channel | Check the current account interface rather than assuming chat is available. |
| Telephone | No support number listed | Do not treat a number found elsewhere as an authenticated casino contact. |
| Opening hours | Not specified | Ask when the relevant support team is available. |
| Languages | Not specified | Ask whether assistance is available in your preferred language. |
| Reply deadline | No email response time stated | Request an expected reply date; withdrawal processing times are a separate matter. |
How to prepare a support request
- Confirm the destinationCheck the contact information displayed in your casino account. If it differs from support@miraxcasino.com, ask which address and operator handle your account before sharing sensitive information.
- Describe the issue preciselyGive the relevant date, transaction or withdrawal reference, currency and current account status. Explain whether you need a payment traced, a verification update, an account-access answer or a complaint reviewed.
- Ask a question that can be answeredFor a pending withdrawal, ask whether verification is complete, whether approval has occurred and whether anything is required from you. These are distinct stages under the hosted terms.
- Keep a written recordSave your message, any acknowledgement and the reply. Request a case reference if available. Never include your password, authentication codes or cryptocurrency wallet recovery phrase.
Withdrawal and verification questions
The hosted terms distinguish verification from withdrawal processing. They say withdrawals remain pending until verification is complete and describe a processing aim that starts after approval. When contacting support, identify which stage is outstanding instead of treating every delay as a payment-transfer problem.
| Issue | Position in the hosted terms | Useful question for support |
|---|---|---|
| Verification review | KYC review may take up to 30 working days after all documents are provided. | Have all required documents been received, and when was the submission considered complete? |
| Withdrawal processing | The casino aims to process withdrawals within 72 hours of approval. | Has the withdrawal been approved, and on what date? |
| Unanswered verification contact | If the player cannot be reached within 2 weeks of a withdrawal request, the account is locked and the withdrawal cancelled. | Is a response outstanding, and which contact details are being used? |
| Minimum fiat withdrawal | 20 EUR or equivalent; the maximum varies by method. | Does the requested amount meet the applicable method limits? |
| Withdrawal caps | 10,000 EUR per rolling 7 days and 40,000 EUR per month; progressive jackpot wins are excluded from these caps. | Is a rolling or monthly cap affecting this request? |
The 72-hour processing aim is not a support reply deadline or a promise of payment within that period from the initial request. See the withdrawal guide for the cash-out conditions and the payments guide for payment-method information.
How to escalate an unresolved complaint
The hosted terms say disputes are resolved by arbitration in Costa Rica. Because that document names MiraxCasino, confirm the contracting operator and applicable dispute terms before relying on this provision for a 7Bit complaint. Arbitration is a dispute-resolution provision, not a published customer-service response deadline.
- Request a written reviewSummarise the unresolved issue, include the previous correspondence and state the outcome you are seeking. Ask for the reason behind any refusal or continuing delay.
- Ask for the applicable complaints routeRequest confirmation of who handles escalated complaints, which operator is responsible and which terms govern your account. Do not assume that a separate complaints department exists.
- Clarify the dispute provisionIf support cites Costa Rica arbitration, request the applicable clause and procedural details in writing. Consider independent legal or consumer advice before starting formal proceedings.
Gambling-related account concerns
If your request concerns loss of control over gambling, state that clearly and ask what account restrictions or closure options are available. The listed email address alone does not establish which protective tools are offered. Avoid further gambling while seeking help, and consult the responsible gambling guide for additional guidance.
Customer support FAQ
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